KJ
Keith J

1 reviews | Active since Jan 2017

01 Feb 2019, 13:46

Vodacom be careful with out of data bundle rates airtime used in lieu of with no permission

I am very angry with Vodacom, I keep having to turn my mobile data off to avoid using out of bundle airtime, if I do this then I will not get my whatsapp messages, a clever ploy on their part. The out of bundle rates are ********** and use up any talk time I have that I keep for emergencies. There is no another way to to stop this nonsense, so be very careful when thinking about joining vodacom there is basically no choice stopping out of data bundle usage

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2019, 14:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team