HM
HP M

1 reviews | Active since Oct 2025

13 Oct 2025, 17:28

Vodacom - Be careful of sales agent call you to renewal your contract.

A Vodacom agent recently phone me with an 24 months upgrade selection. Although we agree to add "100 Minutes" at a discounted rate on my data contract, it was never activated. I have now a 24 months contract with zero minutes. Be careful of Vodacom agents call you to renew your contract. They can't keep their promise. I have now spend multiple days on the phone with there call centres. Vodacom keep on transferring me between retention, activation and renewal call centre agents. I have all the detail of the original sales agent info. Still nobody want to help me.

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2025, 19:34
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team