JO
JOHANNES O

1 reviews | Active since Dec 2012

19 Oct 2020, 11:34

vodacom

for the last six weeks i complained to Vodacom about the poor Internet signal i recieve in Modimolle .I am living in Rooibos cressent 9 Bosveldsig ,during the evenings from 17;00 during the week and weekends the download speed is less than 2.0 Mbps,that makes it impossible to stream movies.The reply i recieved is "Yes we are aware that the tower is congested and a application was made to improve the signal in future.Why must i pay Vodacom for a service i do not recieve ????My subscription is paid every month on time,but Vodacom fail to provide a service.Never ever wil i or my neighbours again enter to a contract.Thanks JGS van Oudtshoorn.***

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Replies (1)
Vodacom
Vodacom's reply19 Oct 2020, 12:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team