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Bongi M
1 reviews | Active since May 2021
29 Jul 2025, 09:45
Vodacom *****
Vodacom has done it again.. did ***** on my acc again by loading insurance without my approval and I asked for recording and no one wants to give me the recording. Now I have to pay for that insurance and my contract says no insurance. As a result, they blocked my number till I pay insurance that I dont want.
Last time they upgraded my contract and when I asked for recording it shows I say no but they went on and I continued paying over 2years and till todate its not solved and they ignoring my calls and email the guy named Thato from executive office.. they still solving it 3years later..
As a result, I will stop all my 4 contracts payment till it is solved. Your not getting any payments from me.. done.
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Replies (2)
Vodacom's replyOfficial
29 Jul 2025, 10:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jul 2025, 10:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
BM
Bongi M's updateReviewer Update
30 Jul 2025, 11:36Here is a new trend from vodacom collections department.. they will call you and ask why you didn't pay, while your explaining, they hang up the call and claim you hang up on them because your angry and you dont agree to what they are saying.. it happened 2times now even today.
BM
Bongi M's update30 Jul 2025, 11:36
Reviewer Update
Here is a new trend from vodacom collections department.. they will call you and ask why you didn't pay, while your explaining, they hang up the call and claim you hang up on them because your angry and you dont agree to what they are saying.. it happened 2times now even today.