Vodacom

Vodacom has this habit of topping up our contract without our concern and I’m very unhappy with what they are doing ... to be honest at this moment I hate Vodacom they are a bunch of ***** .. they are quick to upgrade our contracts without us knowing and when I have to upgrade and change my device they tell me my contract has been upgraded I don’t know how they did that without me knowing as far as I know I’ve been a loyal customer to Vodacom for over 10 years and they cannot upgrade your contract without proper identification details and without me being physically there at the store . I’ve been waiting for over a week for them to cancel what they did and they are taking their own time which I find it very unprofessional they are quick to do wrong things and debit us but when they have to fix their wrong doings we have to wait for weeks I’m very disappointed in Vodacom I Hope I’m not the only one that has experienced this .... I’m really gatvol with Vodacom folks