Vodacom Baywest- Poor service delivery

I upgraded my Vodacom contract 7 weeks ago to the Samsung A70. With the deal should come a Samsung fitness device (the reason for my upgrade). I was told by the consultant that they needed to order the fitness device and it would take 2-3 days. I followed up weekly. After 4 weeks, I was told that it was Samsungs fault as they had a back order, but the device would be here in the next 2 days. The order was placed. I was then told I could order the device online and it will take 2-3 days to be delivered. But the initial order placed will also arrive in 2 days. After 6 weeks of waiting I followed up again. I was assisted by the assistant manager, who said she will follow up and contact me the next day. I am still waiting for the phone call. Followed up at week 7 again and was told by the consultant that they are expecting a delivery today or tomorrow, I should please give her an hour to follow up. I told her that I do not believe her as the device has been coming for 2-3 days for weeks now and I wanted assistance with ordering online. The consultant promissed me she will phone me in the next hour to follow up where the order it before we did the online order. I am still waiting to be contacted. This is really the worst customer service that I have experienced. No one phones you to keep you in the loop and they make empty promices