Vodacom Baywest Mall

I placed a request on the 13th of September 2024 to order an iPhone 14 at Vodacom Baywest Mall. I also informed them that I would require a sim swop, as the primary user of the phone would be my wife who had previously had a Cell C prepaid sim. On the 26th of September I was informed that there was a delay in the order of the iPhone 14 but that there was an iPhone 15 available in store. I proceeded to take up the offer of the iPhone 15 on this day. Since then, there has been multiple frustrating delays related to both the sim swop as well as requested contract e-sim for the new Vodacom contract. It is now 28 days later, with multiple visits to the store and I still do not have a functioning Vodacom line on this phone and am unable to make outgoing calls with other limited functionality as well. I would not recommend this store to anyone hoping to change service providers or seeking professional service. Overall, an extremely disappointing experience in customer service. It has been hugely frustating with very poor customer care received by this store and the Impression of very poor understanding or ability to resolve this issue.