Vodacom Bayside Store: The worst

The vodacom store at Bayside has the worst customer experience I have ever received. Took my tablet in to be submitted for repairs on the 02.12.2023 and I was told it will take 7 to 14 working days to get my tablet back. A month and a half later I am still waiting. NO communication/feedback all I hear is "I dont know mam". NO sense of urgency. NO compasion. Nobody is bothered about my inconvenience or is willing to give me some sort of indication on when my issue will be sorted. I am still waiting for the tablet with absolutely no idea if it is coming or if it will ever get here.