MB
Marc B

1 reviews | Active since Jul 2019

06 Jul 2019, 12:26

Vodacom Bayside Mall - Poor Service

My fiance and I went to Vodacom in Bayside Mall this morning to upgrade her phone but voided the deal because of the service provided by the consultant: 1) The incorrect price was quoted (this was only rectified when pointed out to the consultant by ourselves) 2) We said we did not want insurance, and were told by the consultant that this would not be added to the contract. We were asked to sign the contract documents. We were not given an opportunity to check what we were signing. When we asked to check what we were signing, the insurance fee was added to the contract. We then voided the deal and left.

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2019, 15:57
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team