LJ
Lorraine J

1 reviews | Active since Oct 2014

09 May 2019, 21:51

Vodacom Bayside BAD serivce

On Saturday 4 May I went to Vodacom in Bayside to apply for the GB data top up plus router. The quoted price was R329 for the router plus 90GB data per month. I filled out all the forms and had all the supporting documentation but the vetting was pending. I was informed that there was a problem with the system, but was assured more that once that I will still get the deal that was only valid until Monday 6 May. On Monday evening at 18:55, I received a call to inform me that everything is ok and I can come in to collect the router and sign the contract the next day, which I did. I received the router and simcard, but on Thursday 9 May, I received a call to tell me sorry but the deal is not available to me as I only signed the contract on 7 May. This was through no fault of mine, but now Vodacom refuses to honour the deal. This is totally unacceptable as I was not at fault for the delay.

0
Replies (3)
Vodacom
Vodacom's reply10 May 2019, 09:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
LJ
Lorraine J's update16 May 2019, 21:42
Reviewer Update
I received an SMS saying that this ticket has been closed, but have not yet received a call to indicate how it has been resolved. Please call urgently
LJ
Lorraine J's update17 May 2019, 10:01
Reviewer Update
And the Vodacom bad service just continues. For the third time I had to explain the whole issue. It is now more than a week later and nothing have been resolved yet. Unacceptable