WM
William M

1 reviews | Active since Jul 2020

01 Nov 2021, 11:08

Vodacom Bandwidth and App a total disaster in Kosi Bay

The Service from Vodacom is crumbling with limited bandwidth and quite often Zero Bandwidth with their routers down especially in Load shedding as they do not have battery backup in the Kosi Bay Region (Kosi Bay Lodge tower). I have also been trying to limit my out of data limit to stop them using all my airtime and am unable to set the limit getting errors when trying. Received that limit was finally set SMS's but they still took all my airtime when data ran out! Also having to use USSD *111# to monitor usage as their App often does not work hanging.. when using the USSD codes they send you a SMS to use their App!!! which is not working why I am having to use USSD codes! Absolutely Hopeless ..

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2021, 14:09
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team