HP
Henrikus P
1 reviews | Active since Mar 2023
13 Apr 2023, 11:44
Vodacom Ballito
I have waited 2 weeks for a phone on my new contract, the consultant never rep**** to me, everytime I phoned or went there, she was busy and no one else could assist. I upgraded my contract to get a new phone as my current one is broken. I have waited 2 weeks
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Apr 2023, 12:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Apr 2023, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Apr 2023, 10:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant Store Management Team and based on the feedback received, contact was made to collect the device as it was on back order.
Apologies for any inconvenience caused. Regards Consumer Website Team
Apologies for any inconvenience caused. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Apr 2023, 10:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant Store Management Team and based on the feedback received, contact was made to collect the device as it was on back order.
Apologies for any inconvenience caused. Regards Consumer Website Team
Apologies for any inconvenience caused. Regards Consumer Website Team
Best regards,