AA
Anita A
1 reviews | Active since Nov 2018
01 Nov 2018, 16:52
Vodacom Ballance query.
I am a very unhappy customer of Vodacom.
My contract with them is for: 1000 SMS's for November, I only received 497 SMS's 500 minutes for November. I only received 102 minutes. 1 GB for November, I only received 106.5 MB.
December allocation will be as follows: 1000 SMS's. 500 Minutes. 1 GB Data.
It is a pity that I have not managed my balances in the past, but will in future.
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Replies (2)
Vodacom's replyOfficial
01 Nov 2018, 18:08 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Nov 2018, 18:08
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Nov 2018, 16:40Dear Anita,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per my discussion with Jacobus today, we can confirm that his query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per my discussion with Jacobus today, we can confirm that his query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,
Vodacom's reply02 Nov 2018, 16:40
Official
Dear Anita,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per my discussion with Jacobus today, we can confirm that his query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per my discussion with Jacobus today, we can confirm that his query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,