Vodacom bags 20% insurance excess unduely

The ICASA and NCR,<br> <br> We request your intervention to be compensated for reasons briefly indicated below.<br> <br> I lost an IPhone in May 2015 and have not received it. The major reason for this is because I questioned the excess amount I was requested to pay to Vodacom. In complaining about this, the consultant I spoke to indicated that I have called in last year in September to increase my insurance premiums. The consultant promised to email me a voice recording that confirms this, as I refused that I didn't call to cost myself unnecessarily. When the voice recording reached me it was clear that this was not my authorisation and voice in the call. <br> <br> The matter was then escalated to Edlin Naidoo (CEO's Office) who told me to pay an excess amount which she is \unsure"of and Vodacom will refund me. I cant pay an unknown amount and also because Vodacom owe me.<br> <br> She also promised to send me statements for August 2014 and August 2015 last month and has not yet send them.<br> <br> I request your intervention in ensuring that I recoup the undue charges"