Vodacom bad Wi-Fi service

We have no internet connection since Saturday night and on Sunday the 21/02/2021 I finally got someone to log a call for us. Well it didn’t work as we’ve spend the whole of Monday 22/02/2021 still with no feedback and no internet connection. Vumatel blames Vodacom and Vodacom doesn’t care at all. No one know why we can’t connect even when we are on an uncapped Wi-Fi! Vodacom: Vodacom: Service request SR*** update NoReply(2-HPRND90).Last sms I got at 16:30 today This is too much as I had to buy data, unnecessary expense since we paying a lot for this WiFi!