Vodacom: Bad. Vodacom chatbot: Somehow 1000x worse.

Vodacom is generally terrible, but Tobi takes terrible to an entirely new level. An obvious move to cut south african's out of jobs. I have a contract with Vodacom. Have had this contract for 2 years. All of a sudden Vodacom tells me I need to rica the sim. I call the accounts and I'm told I need to clear the arrears. I do that and now same thing. I get through to tobi who tells me everything i already know, tells me to restart my phone and ends the interaction. restart doesn't fix it. So my solution is nothing because tobi will tell me to do that again. Vodacom threatens me if I don't pay, charging R150 for debit failure fees while providing me with no service at all. I'll see you guys at the ombudsman