1 reviews | Active since Feb 2019
VODACOM BAD UPGRADE SERVICE AND POOR CLIENT SERVICE
I followd the upgrade steps on vodacom's site complete in November 2018.
The phone got delivered and I note on the statement begining of December Vodacom is charging me double the amount.
After checking the statement I notice that Vodacom is now billing me for an additional contract (with a new number) over and above the number I upgraded.
I contacted Vodacom since then and are still battling to get this resolved.
We are currently at the point where Vodacom escalated the courier company to collect my phone. It has been 14 days since the call and no courier came!!!!!
Further I asked them to speed this up as I am being billed unnecessarily each month and requested the already paid monies to be refunded!!!!
I do not know what to do anymore.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team