Vodacom - Bad to worse!!

Once again failed by Vodacom. First I took over this number when my partners contact expired. This was in March. Went into the Centurion branch and filled all the forms AND PAID the line transfer! I then find out that the number reflecting on my statement is for the sim my partner has and I have hers. <br> <br> Some enterprising person then decides to initiate a new line without even contacting me. My partner was then contacted and told the error was at Centurion and they would rectify it. Lo and behold, the correct number now reflects on my statement and they have deducted another line transfer fee!!<br> <br> Trying to communicate the problem for one person to another becomes frustrating and exhausting when they cannot understand what I am trying to tell them. HOW can I resolve an issue with a staff member asking why their store did not fill whatever form etc in. They then get high and mighty because I cannot keep repeating the problem in plain simple English. I have paid already. I want the second payment to be reversed because it was THEIR STAFF error.<br> <br> Who can I speak to that can grasp this very simple fact? Cant spend my life on the phone to vodacom... Previous reference 001B9aAXQVAJ1P86