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Theuns T
1 reviews | Active since Sept 2012
09 Feb 2024, 20:39
Vodacom bad to no service
We have been experiencing majour speed problems on our Fibre since the new router was installed and vodacom does not resolve the problem, they are looking for excuse after excuse.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Feb 2024, 06:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Feb 2024, 06:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Theuns T's updateReviewer Update
29 Feb 2024, 19:14I have done as requested sent speed tests about 10 times now and still no feedback or action from Vodacom. This is a violation of the service agreement between my self and vodacom and if action is not taken I will be forced to cancel my contract.
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Theuns T's update29 Feb 2024, 19:14
Reviewer Update
I have done as requested sent speed tests about 10 times now and still no feedback or action from Vodacom. This is a violation of the service agreement between my self and vodacom and if action is not taken I will be forced to cancel my contract.