Vodacom bad system for upgrades

Item: Vodacom
Rating: 1
Author: Matthew V

I have been a customer with Vodacom for close to 10 years, currently i am on month 20 of my contract and requested an early upgrade due to me needing a new phone. The contract i am moving to is more expensive but Vodacom flat refuses to allows this . So i decided that i would rather settle the contract pay the penalty( R 1104 ) and then upgrade ,to my astonishment if i did this i would have to wait three months on prepaid before i could go back to contract . So Vodacom would rather lose me to another network where i could port my number than allow an early upgrade. Disappointing to have to leave

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Apr 2018, 12:28

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply10 Apr 2018, 12:28

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Matthew V's updateReviewer Update

13 Apr 2018, 13:10

Called by Theo, unable to assist . Still waiting for someone that can assit to call me . Very reflective of the culture we have in South Africa regarding customer care and support. Non existent

Matthew V's update13 Apr 2018, 13:10

Reviewer Update

Called by Theo, unable to assist . Still waiting for someone that can assit to call me . Very reflective of the culture we have in South Africa regarding customer care and support. Non existent