1 reviews | Active since Aug 2015
Vodacom - Bad spelling and broken promises.
I have had a problem on my account, with the incorrect spelling of my surname. I notified Vodacom in November 2016 already, and NOTHING has been done to rectify the problem.
Then I received a telephone call today about my account being in arrears, so I asked what is the progress of my query. I get told that it has been "escalated".
Furthermore despite having made a payment arrangement (payment is late by 8 days only) they barred my calls in spite of promises made.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team