HP
Hennie P
1 reviews | Active since Sept 2013
22 Jan 2019, 09:06
Vodacom bad signal NO PROBLEM YOU go buy a BOOSTER ANTENNA THEY ARE NOT TO EXPENSIVE!
So after sending vodacom 3 email over 2 months complaining of intermitted no service after 10 years of no problems with signal i were contacted directly by them at last. They said it will take them 14 working days to look into it! Come back to me and inform me that although i had a very good signal when i did get my contracts with them, Now it is my responsibility to buy a very expensive booster to get beter reception. Sorry! Moral Mtn makes a plan Vodacom dont care about your problems with signal. After all it is your life on the line not theirs if you cant contact people in a emergency! APPARANTLY THE VODACOM SHOP HAVE THEM IN STOCK!!a
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Replies (2)
Vodacom's replyOfficial
22 Jan 2019, 09:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Jan 2019, 09:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Jan 2019, 13:46Dear Hennie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Our records reflect that your query has already been escalated to our Retentions team. Your SR reference number is A2-FALN-WKG1HE.
Regards
Consumer Website Team(SA)
Vodacom's reply22 Jan 2019, 13:46
Official
Dear Hennie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Our records reflect that your query has already been escalated to our Retentions team. Your SR reference number is A2-FALN-WKG1HE.
Regards
Consumer Website Team(SA)