VODACOM BAD SIGNAL - BAD SERVICE

My Name is Theo van Rensburg. I want it placed on record that I am VERY UNHAPPY with Vodacom regarding service and signal issues in our area.

I have been a customer of Vodacom for over 30 years, and have supported Vodacom with Business and personal contracts; I have spent hundreds of thousands of rands with your company. Currently I have the following contracts: 3 x personnel contracts +-R 5000. 00 per month 4 x business contracts +-R2,000 per month 1 x Data contract Router Company Phones R 1200.00 per month 3 x Data Prepaid Sims for Routers Average R 1500.00 per month 4 x Additional data when company Business phones are depleted R 1400.00 per month Accessories over the years Personal private phone on our premises

Our Business; In2Security and Fire is run from 54 Simon Street, Rynfield, Benoni for the past 10 years, as well as our personal phones for 25 Years. Our business is now being affected by poor signal on the premises and we cannot hear our customers, or they cannot hear us because of the bad signal.

When visiting a friend down the road, he also complained about signal (Rowland Mundel). He complained to Vodacom, whereby an engineer was sent to access the signal at his home and solved the problem. My fiend gave me the engineers no: ***). I phoned him on 11th April 2022. He was helpful and said he will attend to my problem. I also asked him to assist with my farm signal as I want to install a wireless network for our guests, as well as the internet.

He asked me to send pin location, which I did, as well as sending a Whatsapp on the 11th April 2022 SEE ATTACHED. Since then, I have tried to phone him on many occasions, but cannot get hold of him. I also phoned today but no answer. To date not sorted.

I phoned your offices Today 28th June 2022 ***) at 16h14 (after waiting for 6 min) to try and get assistance. The representative was not helpful and would not listen to my explanation and kept talking over me and not giving me a chance to speak, whereby we had words. She then proceeded to raise her voice at me. When I requested to speak to one of the managing supervisors, she said NO. I put phone down. She is thoroughly ***********, and not a good representation for your company. I certainly hope that your calls are recorded, as I want you to listen to the conversation.

I need someone competent to phone me to sort out the poor signal on our premises.

I will also be posting this on Hello Peter, should wife or myself have no response by tomorrow.

First try our cell numbers as I would like to speak to a manager. If you cannot reach us: Cc to all these mails please: Theo *** *** Christine *** *** ***

Please note: The signal to communicate via cell might be a problem AS WE HAVE NEXT TO NO SIGNAL. Then, respond via email. Please do not use the excuse you could not get hold of us.