VODACOM BAD SERVICES DATA PROBLEMS

For the last two months Vodacom as been over charging us with Data. Data would run out we would reload with 2GB and then 2min later the data is done and then we get another sms saying Data depleted. When we lodge the complaint with vodacom you get call center agents that treat you like you stupid, but then they don't know I am in the IT field and highly qualified but they think you stupid trying to explain how this and that. The more I that is the exert telling them that in 8 years this has never happen the more they say it's the phone and nothing wrong on there side.

So i refused to pay for that extra charges on your account and now they have just suspended our Account and both numbers due to that our account is out standing. Now they saying we must pay all outstanding money, and if a credit is due they will credit...

Now they hurting my business as when i cant call my customers we loose money so it's a circle so now forcing you to pay just like Telkom used to do. I don't free data i want the over charge on the Data credit to the account we have been customer more than 20years and our average account is about R3.5K month and now we getting this treatment.

This is not acceptable at all, but this how they bully us as customers.

The problem is still not resolved and they still blaming the customer who is me here and there level 1 support don't know what they talking about as when i ask them a expert question they don't understand and cant answer.

I'm going to go all the way with this matter to different papers websites etc as I'm tired of this disrespect they giving to us as customers.