Vodacom bad services

Hi, I have emailed the vodacom customer service to update my credit profile which said that I am in arrears with them.. To date nobody has contacted me.. I have been paying my vodacom account religiously every month but on my credit profile I appear in arrears.. So frustrating when I want to obtain credit at another facility.. Due to the arrears on my profile I cannot get any credit anywhere else.. They are so quick to assist with contracts and getting money out of people but their customer service sucks 😠🤬