Vodacom - Bad Service still not rectified.

I am still awaiting an apparent email from The Grove after my bad service.

I rep**** numerous times to them that i was in meeting when they tried calling, and when i called back no one answered either. All i get is a Voice Message from Dean in complaints, saying they were unable to contact. I will receive an email and the matter is now closed.

How is it closed if i have not even received an apology from the store or Vodacom Head Office.