VODACOM BAD SERVICE. SHOCKING!!!

VODACOM UNPROFESSIONAL. BAD SERVICE. So me and my wife have been Vodacom customers for the past 23 years. However, I think that enough is enough! To call yourself the leading cellular Network, you must surely live up to expectations. Both me and my wife signed up for a contract during January 2021. Last month we received a message that our installment will increase from 1 June 2022. After perusing our contracts, it became apparent that there is no clause in any of the two contracts that makes provision for a price increase WITHIN THE CONTRACTUAL PERIOD!! So Vodacom, you acted unilaterally!!!!! During a discussion with a consultant, all he could say is that the price increase is due to inflation. What a joke!! Everybody, both locally and abroad, are feeling the effects of inflation. When enquiring whether it is his or Vodacom's official view, he could not answer me. After requesting to speak to his supervisor , he informed me that it is of no use speaking to his supervisor because he will tell me the same. How do you train your people Vodacom?? If we must adhere to the contractual conditions , so must Vodacom!!! It is indeed shocking that such a large company can act in this manner. At the moment we will definitely not continue to make use of Vodacom's services anymore. Just remember the power of " word of mouth" I AM SO FEDUP