Vodacom bad service on fibre

The worst service provider who does not care. People stay away from vodacom fibre. The service is so bad that we just gave up. We moved into a estate called Mont Tremblant in fourways. The developer promised us that the unit will have fibre pre installed as vodacom has been given the sole rights to lay the fibre. Although very expensive compared to the rest in the industry we accepted it. We move it, and there is no fibre. We call vodacom and they tell us no problem they will process a order after following an process for a team to come install the fibre. A team came a few days later only to tell us there is no lines as yet as we bought in phase 2. We logged calls and logged calls and was offered a lte solution in the interim only to fin out it does not work due to signal. We were told the project manager and team leader will call us. 9 calls later we still waiting. Their service is just unacceptable. I am going to propose we kick them out of a complex and they loose business of 237 units. Vodacom I have been a loyal cell phone contract customer for years, so I will now cancell that too as your staff are honestly clueless.