DR
David R
1 reviews | Active since Aug 2015
02 Jun 2022, 11:45
Vodacom Bad Service / No Service / False Advertising / Overbilling.
HI, So just want to find out who else is having this issue, So I got myself a contract at Vodacom, The 30MB uncapped LTE which is advertised as R799 Which i now see is downmarked on this site: https://www.vodacom.co.za/cloud/shopping/homeinternet/planDetails?dealsheetNumber=DV2E03DAAC to R749 which is fine cause i was willing to pay the R799, However now comes the part that is bothering me, I never got 30mb download speed at all, Max about 10MB, and its not signal since i have a Vodacom Capped 40GB right next to it doing 30MBPS. So i tried contacting them and they would have come back to me but for some reason they cannot seem to call me on my cellphone which the number is registered on the contract and gave it to them multiple times, a week passed suddenly received email, Vodacom unable to get hold of you, Fault closed. So i tried sending email again, now get a response on email, this function has moved to TOBI. however there is no where i can log this type of issue on TOBI. then I checked my statement, suddenly its not R799 anymore its now suddenly R823 a month. How can they just change the amount once the contract has been signed and then on the site reduce the price. I need answers from vodacom and there is currently no way i can get hold of them Cause none of their systems seem to be working or letting you speak to a person or get vodacom to call you back at all. I mean how can you call a router for peats sake. the router will not answer at all.
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Replies (5)
Vodacom's replyOfficial
02 Jun 2022, 11:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2022, 11:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DR
David R's updateReviewer Update
02 Jun 2022, 15:19Please advise them that they should not try and contact me on the router number but on my cellphone since the router cannot receive calls.
Also what would be the feedback on the price increase since i believe that is against the law when i signed the contract for a fixed price. so currently there is 3 different prices for a single package. 1 on website now of R749, the amount i signed for of R799 and the price im being charged of R823
Also what would be the feedback on the price increase since i believe that is against the law when i signed the contract for a fixed price. so currently there is 3 different prices for a single package. 1 on website now of R749, the amount i signed for of R799 and the price im being charged of R823
DR
David R's update02 Jun 2022, 15:19
Reviewer Update
Please advise them that they should not try and contact me on the router number but on my cellphone since the router cannot receive calls.
Also what would be the feedback on the price increase since i believe that is against the law when i signed the contract for a fixed price. so currently there is 3 different prices for a single package. 1 on website now of R749, the amount i signed for of R799 and the price im being charged of R823
Also what would be the feedback on the price increase since i believe that is against the law when i signed the contract for a fixed price. so currently there is 3 different prices for a single package. 1 on website now of R749, the amount i signed for of R799 and the price im being charged of R823
DR
David R's updateReviewer Update
06 Jun 2022, 13:18Hi, @vodacom, So it has now been 4 days since i logged my complaint and no one has called me, no one has explained the Higher amount, nothing, dead silence. so now i wonder how i should rate this problem. Since nothing is being done and no communication or feedback is given. So the next steps i will have to take is as follows. 1. put a block on the vodacom debit order at the bank. 2. contact my attorney at my work so that they can take it further, cause here is my problem. i signed for r799, this means i am legally binned to pay R799 a month, if i do not pay it, i am in breach of contract and then vodacom can decide to either accept me to pay it again to get it up 2 date, or cancel it and i have to pay the cancelation fees. Now with that in mind, Vodacom is not charging me the agreed amount and therefore they are in breach of contract, with that said Since i am not getting the speed i pay for that also means that they are not adhering to their Contract Stipulations and therefore that also means they are in breach of contract and now im sitting here thinking what to do, what to do. I can use my money and take them on and make money out of Vodacom. which we all know by now is something every single person currently needs, or i should give them the oppertunity to rectify the problems.
DR
David R's update06 Jun 2022, 13:18
Reviewer Update
Hi, @vodacom, So it has now been 4 days since i logged my complaint and no one has called me, no one has explained the Higher amount, nothing, dead silence. so now i wonder how i should rate this problem. Since nothing is being done and no communication or feedback is given. So the next steps i will have to take is as follows. 1. put a block on the vodacom debit order at the bank. 2. contact my attorney at my work so that they can take it further, cause here is my problem. i signed for r799, this means i am legally binned to pay R799 a month, if i do not pay it, i am in breach of contract and then vodacom can decide to either accept me to pay it again to get it up 2 date, or cancel it and i have to pay the cancelation fees. Now with that in mind, Vodacom is not charging me the agreed amount and therefore they are in breach of contract, with that said Since i am not getting the speed i pay for that also means that they are not adhering to their Contract Stipulations and therefore that also means they are in breach of contract and now im sitting here thinking what to do, what to do. I can use my money and take them on and make money out of Vodacom. which we all know by now is something every single person currently needs, or i should give them the oppertunity to rectify the problems.
DR
David R's updateReviewer Update
09 Jun 2022, 12:23Hi, Thank you for the update and response, highly appreciated. still dont explain why the R799 went up but the R799 advertised on your site went down. The below has just been copied off your site as the current Price it is being given at. So Now i am not sure how the price went up but contract is given at a lower price, is that to catch people in getting it for that price and then do a price hike not even 2 months after they have the contract? False advertising ?
Size:Uncapped Anytime data+ Uncapped Night Owl dataDownload speed:30MbpsContract duration:24 MonthsPrice:R749.00 x 24
Size:Uncapped Anytime data+ Uncapped Night Owl dataDownload speed:30MbpsContract duration:24 MonthsPrice:R749.00 x 24
DR
David R's update09 Jun 2022, 12:23
Reviewer Update
Hi, Thank you for the update and response, highly appreciated. still dont explain why the R799 went up but the R799 advertised on your site went down. The below has just been copied off your site as the current Price it is being given at. So Now i am not sure how the price went up but contract is given at a lower price, is that to catch people in getting it for that price and then do a price hike not even 2 months after they have the contract? False advertising ?
Size:Uncapped Anytime data+ Uncapped Night Owl dataDownload speed:30MbpsContract duration:24 MonthsPrice:R749.00 x 24
Size:Uncapped Anytime data+ Uncapped Night Owl dataDownload speed:30MbpsContract duration:24 MonthsPrice:R749.00 x 24
DR
David R's updateReviewer Update
01 Aug 2022, 13:52HI, So just an update, The 30MB speed is still not present on the Account, Max i get is about 10MB when im quite lucky. Other than that it is below 10MB. So i was wondering is the problem resolved where vodacom advised me telephonically that its only the 30MB uncapped people that are experiencing the 10MB max speed. Cause i see no point of me Paying R823 for a 30MB link where i only get 10MB speed. Then i might as well ask Vodacom to drop me to the package that actually can Give me the speed they say they offer on that package. Hopefully Vodacom gets back to me on this, cause Tobi is the biggest bunch of **** they have ever tried to create to help cause you can do nothing with it at all.
DR
David R's update01 Aug 2022, 13:52
Reviewer Update
HI, So just an update, The 30MB speed is still not present on the Account, Max i get is about 10MB when im quite lucky. Other than that it is below 10MB. So i was wondering is the problem resolved where vodacom advised me telephonically that its only the 30MB uncapped people that are experiencing the 10MB max speed. Cause i see no point of me Paying R823 for a 30MB link where i only get 10MB speed. Then i might as well ask Vodacom to drop me to the package that actually can Give me the speed they say they offer on that package. Hopefully Vodacom gets back to me on this, cause Tobi is the biggest bunch of **** they have ever tried to create to help cause you can do nothing with it at all.