VODACOM bad service - No 4G after 2 sim cards

<p>I upgraded to iPhone6S and did the sim swap. But noticed that I only have 3G connection or sometimes no service on my phone. I worked in Sandton and live in Alberton and my husband/colleagues are always connected to 4G on their phones. </p> <p>I called Vodacom and they said that they didn't enable my 4G when they did the sim swap which they finally did and told me to switch off teh phone and wait 3+ hours and then 4G will appear. </p> <p>I called Vodacom again and the same story, reset my network setting disabled/enabled airplane mode and again no 4G.</p> <p>I called Vodacom again on 10 September 2016, spoke to Lusanda Gumede, very evasive and on top of it put me on hold for 20+ minutes not helpful at all. Asked to speak to a manager told me that her manager is in a meeting "on a Saturday". Eventually came back and told me that the 4G was enabled and that i should wait 3+ hours. That she would call me back to confirm, still waiting for Lusanda call and stll hasn't called me. Same story again. NO 4G. </p> <p>Went to Vodashop - Rivonia Village was told that the 4G was done the consultant checked my network settings said that there is nothing that he can do and cant confirm or denied if its the network or the phone. </p> <p> </p> <p>Kagiso from Online chat put me through to your a department that deals with VPN etc. was holding and again 16+ minutes and eventually my phone died. this service that I'm getting from VODACOM is so bad, no one checks their logs to see that there is a query that not resolved. </p> <p>Can someone please sort this problem out, I need my phone for work. Bear in mind that I did a sim swa twice and its still not connecting via 4G. </p> <p> </p> <p> </p> <p> </p> <p> </p>