Vodacom bad service form headoffice, customer care and legal department

Vodacom Due to lockdown we did not have worked till end of August and ask vodacom if we can change our contracts to prepaid. They helped after we had to pay certain amounts. My husband phone was deleted from vodacom due to short payments. He had this phone number since vodacom started. After several phone calls and visits to vodacom and after the consultant advised us to pay the full outstanding amount the account will be zero. We emailed the reactivation forms and proof of payments to ***********, we phone again after they said at the vodacom shop in Kathu that reactivation will be after 24-48 hours. This was from the 23/11/2020. Still his phone is not reactivated and we phone again Vodacom legal and got to the same consultant and he said after we spoke and made the arrangement and payments vodacom invoiced us again for another R2000, which he could not explain why, as he put it on the system that we made arrangement to pay the outstanding amount at the vodacom shop in Kathu and that it would show on their system after 15 min. We got cut of and we tried to phone them several times again to speak to the same consultant. Still no answer why his phone is not reactivated. This is how vodacom tread you after 20 years. His phone nr ********** Vodacom's reply: 28 Nov 2020, 09:53

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Business reply Vodacom's reply: 01 Dec 2020, 16:44

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team

Private Reply MJ Monica J: 01 Dec 2020, 21:52

Dear Vodacom. Yes you are not able to make contact with me due to you delete my number on your system. Reactivate my number. I have lost a lot of business and income due to vodacom delete my number. I have been with vodacom for more than 20 years and this is how you treat your customers. You can email me on *********** Regards M Joubert

MJ Monica J: 04 Dec 2020, 06:28

Still no reply or no phone reactivated.