GF
Gerté Fouché
1 reviews | Active since Sept 2017
28 Jan 2026, 13:28
Vodacom- Bad Service
Struggle for 1 month now with Vodacom Accounts Department to help and resolved my account AFTER they invoiced me with the amount of R1610.00 on phone nr ***, AFTER the contract expired after 3 years on 30/11/2025. We asked to change this phone nr to pay as you go. On 8th Dec 2025 we made our 1st call to Vodacom, they sent us from 1 department to another, without any help or solution, and after 3 hours each time on the phone We are sick and tired for this bad service and help from Vodacom, but they are very quick to sell contracts to us My account nr with Vodacom: I*** PLEASE help us with this matter
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Jan 2026, 07:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jan 2026, 07:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Feb 2026, 12:52Dear Gerté,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and was feedback provided.
Regards,
Consumer Website Team
Vodacom's reply25 Feb 2026, 12:52
Official
Dear Gerté,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and was feedback provided.
Regards,
Consumer Website Team