Vodacom bad service don't even think about getting a black friday special with them!

We are highly disappointed in Vodacom. We took out a Contract with Vodacom for 5G LTE 50mbps where you receive a free voucher for a Samsung TV in november 2024. We can only stream 1 device at a time and the videos buffer sometimes not even the whatsapps go through after 1 year of struggling to get a solution The technicians of vodacom phoned me and told me that we can cancel our vodacom and decide if we want Fibre or 4G because Vodacom sold the 5G LTE to us with a Samsung TV voucher and thats the 5G is not available in our area. The technician also said they can't understand why they sold the product to us.. ( we struggle almost one year with slow connection and only one device van stream at a time) paying over R700 a month for nothing

He said that Vodacom will collect the router once they received the router they will cancel the contract without any penalty.

Vodacom phoned us for the Vodacom Fibre and it was installed. i phoned vodacom to cancel the 5G router so they said because of the TV its a problem but they will let me know. More than 2 weeks went by and no feeback from vodacom.

My husband phoned Vodacom today to follow-up, they told my husband we can't cancel at all without penalty and the cancellation penalty is over R10 000? Where should I get that?

Now i must pay Fibre and 5G LTE that i cant use because people at Vodacom don't do their work. I Can't believe vodacom have such bad service these days! Highly disappointed and wont recommend Vodacom to anyone!

I will cancel all my cellphone contracts with them once it is done