Vodacom bad service

Dear Vodacom

I am so disappointed in the service that I have received over the past 3 weeks where the error is with your store and your insurance department that did not follow the process yet taking the money each month for insurance for a device was never submitted and form were sent through 2 years ago : one for a cancellation for a device and a renewal of insurance for a new device.

Have husband and myself not taken in the device for an issue we would have not known that the insurance was never activated nor cancelled.

Now three weeks later we still paying and still sitting without a device.

it’s been a back and forth with insurance department and the store making as if the issue is with us as clients?? Wasting some much airtime calling each and every day holding for minutes on end because we don’t receive calls unless we call you.

The insurance department itself saying one issue and store another, I want you to listen to al the calls that we made.

Urgent feedback is needed, been using Vodacom for years and never had this experience before.