Vodacom - Bad Service

Good Day, After numerous calls, emails, 3 days and still waiting for any attempt from them!!!! With regards to their accounting charging and wild excuses as to why my data has disappeared! Is not at all fair! I did phoned and a lady was helping me, and explained that I used all my airtime on my data that I used!!!!! Hello I have Fibre at home!!!!!!!!! I checked my account to see where’s all my data has gone and there is no way that the remaining 4GB and airtime balance was R861.00 (30/11/2022) as well as the airtime recurring bundles on the 1st of the month Has been used for data, in a matter of 2 days, when there ACCOUNT STATES IN BLACK AND WHITE THAT FOR THE LAST THIRTY DAYS I USED 3gb!! The excuses is just a covered up by Vodacom *****ing from clients?????? Well it seems I just WANT An ANSWER AND MY DATA/AIRTIME REFUNDED TO MY NUMBER AND I WANT TO CANCEL THE R410.00 RECURING AIRTIME BUNDLE WITH NO R783.00 ONCE OFF PENTLY FEE PAYABLE BY MYSELF BECAUSE I WANT TO CANCEL. IT’S A DISGRACE and their ACCOUNTS DEPARTMENT NEED A WAKE UP CALL!!!!