Vodacom Bad Service

I have been struggling with Vodacom for more than 3 weeks now and my fibre is still not fixed.

My account has been debited yet Vodacom has failed to provide me with the necessary service. Everyday I spend at least 1 hour speaking to a consultant, but we fail to fix the problem.

I have even spoken to the escalating manager, Sibosiso, for 3 hours, but nothing was fixed. He tried to get hold of Jonathan who works in the configurations department, but Jonathan is nowhere to be found.

Jonathan was supposed to make contact with me by Friday 2nd July. I have waited whole day and even called Vodacom, this is when I spent 3 hours on the phone, just to hear that Jonathan finished working at 5 and they are not sure if he’s working over the weekend.

My husband works from home and needs the fibre asap. We have been buying data very often so it’s more of an expense than anything else.

Every consultant including the manager says they understand. I’m sure they don’t. All of them are making empty promises by saying that they are going to get back to us, but none of them did so. We end up calling Vodacom everyday.

If this is not sorted by tomorrow then I am going to cancel this contract.