TW
Tanya W

1 reviews | Active since Nov 2020

04 Mar 2021, 07:38

Vodacom bad service

I am really dossapointed.

Yesterday vodacom disconnected me and my husbands phones dus to a R130 outstaning amount that was pain short on Monday 1 March.

This is unacceptable. When i phoned they said if we make paypent they will reconnect in 1 to 3 hours. Still nothing. My husband is a rep and needs his service to be connected to be in contact with clients and the office, and he is on the road all day what if there is an emergency. This is unacceptable.

I wont suggest vodacom to anyone.

And why does amount deffer all the time? The app has 3 different amounts, sms another different amount the amount given on the phone also different. This is really unacceptable.

0
Replies (2)
Vodacom
Vodacom's reply04 Mar 2021, 07:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TW
Tanya W's update04 Mar 2021, 09:11
Reviewer Update
Well you now reconnected my phone byt my husband is still disconnected.
Same account