1 reviews | Active since Jan 2017

10 Oct 2022, 18:36

Vodacom Bad service Contract Cover

I went to Vodacom in 2021 to cancel my contract, it was cancelled but they kept billing me for a Contract cover this went on for 8 months and I called them to cancel this contract cover and they said it was cancelled but they didn't and I only picked it up when I went to apply for a home loan that I owe Vodacom R7 this is frastrating I called again only to be told it was cancelled but I again now I receive a statement that I need to pay again please can they fix this cz I no longer have the contract or the number

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Replies (1)
Vodacom
Vodacom's reply11 Oct 2022, 07:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team