Vodacom Bad Service Contract Cancellation

<p><span lang="">Dear Sirs</span></p> <p> </p> <p>I had a contract for my son on my name. My son was hijacked in November 2015 and all his belongings including his contract cellphone. The contract for the cellphone was due to expire in February 2016.I continued to pay the monthly cellphone bill although I was not using the contract cellphone number.</p> <p> </p> <p>I contacted Vodacom Contract Cancellation Department a month before my contract cancellation date, to cancel my contract. They told me that I still owe R 72.98 and that my contract will be cancelled immediately after paying the R 72.98, I still have the proof of payment. I am still receiving monthly bills for my son's contract yet they clearly mentioned to me that they will cancel after the payment of R 72.98.</p> <p> </p> <p>I then contact Vodacom Customer Care Contract Cancellation with the cancellation reference number that I was given and they said that the reference does not exist.</p> <p> </p> <p>Vodacom has now suspensed my other line and are demanding payment for all the months post cancellation.</p> <p> </p> <p>I would kindly like Vodacom to cancel my sons contract, and put the number on a prepaid and reverse all monthly subscriptions payments after my contract cancellation date.</p> <p><span lang=""><span lang="">Can Vodacom unlock my line so I can at least make and receive calls.</span></span></p>