Vodacom bad service collection department

Good day I have been trying now for a week to let vodacom send me a statement so that i can settle that account as i cant get credit before I settle when I get through to collection department they said 24 to 48hrs it has been almost two weeks now I cant get credit home loan etc before i get a statement or settlement letter my they are making things so difficult for me. I want to pay them to get a settlement letter but they are making it so difficult. Im out of options. Regards Shaun Arendse