1 reviews | Active since Nov 2016

05 Jun 2017, 19:16

Vodacom Bad Service (Cat Phone)

<p>I obtained a cattepillar phone from vodacom, this phone has been in for repairs twice since I upgraded in December, combined period of time in for repairs 54 days. I received the phone back today and it is still rebooting by itself. My friends that has upgraded with me is experiencing the same difficulties with the exact same phone and exactly the same problems. The technisian by the vodashop is informing me I quote "we send these cattepillar phones in for repairs but the customers just keep on comming back, she laughed and gave me the figures of how many cattepillars they received with the same problems for the last week"</p> <p>I dont want this phone anymore and I hold vodacom liable for my inconvenience and my time wasted in this matter. I need this issue resolved, I will not except this poor customer service, with inferior products.</p>

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Replies (2)
Vodacom
Vodacom's reply06 Jun 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Jun 2017, 10:35
Official

Hi Jacob

As discussed, feedback has been provided.

Regards,

RJ