Vodacom BAD service, can’t just replace parts! Worst Ever
<p>Afternoon,</p> <p> </p> <p>Last year i took in my phone (Sony M4 aqua) to Vodacom repairs Potchefstroom. They then sent it away. The phone came back after a long time (still the M4). I took the phone home and charged it. The phone kept restarting when I turned it on. (that was some ware between June and August). I then took the phone back the next day. They sent the phone back to where they sent it the first time, it was the replaced by a Sony M5. 2 months ago, the phone started restarting randomly and was slow, and none of the cameras were working anymore. Last week Saturday I took in the phone, it was sent away again. I phone them 20min and they said the mainboard is replaced and the phone is back at Potchefstroom waiting for collection since the 8th of June (last Thursday), witch I did not know. I do not accept this.........I do not accept Vodacom’s service. I am not even interested in getting my Sony back........the phone is not even going to be waterproof after they opened it. i asked them why they can’t replace it, the lady said it's older than 6 months. </p> <p> </p> <p>Vodacom Job number ********** </p> <p>My phone number is ********** </p> <p>My emai address is jean ********** ********** <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Jean-Pierre Japes Van Zyl,
As discussed, your query has been addressed and resolved.
Thank you for taking my call.
Regards,
UW
Dear Jean-Pierre Japes Van Zyl,
As discussed, your query has been addressed and resolved.
Thank you for taking my call.
Regards,
UW
