1 reviews | Active since Jun 2017

12 Jun 2017, 17:11

Vodacom BAD service, can’t just replace parts! Worst Ever

<p>Afternoon,</p> <p> </p> <p>Last year i took in my phone (Sony M4 aqua) to Vodacom repairs Potchefstroom. They then sent it away. The phone came back after a long time (still the M4). I took the phone home and charged it. The phone kept restarting when I turned it on. (that was some ware between June and August). I then took the phone back the next day. They sent the phone back to where they sent it the first time, it was the replaced by a Sony M5. 2 months ago, the phone started restarting randomly and was slow, and none of the cameras were working anymore. Last week Saturday I took in the phone, it was sent away again. I phone them 20min and they said the mainboard is replaced and the phone is back at Potchefstroom waiting for collection since the 8th of June (last Thursday), witch I did not know. I do not accept this.........I do not accept Vodacom’s service. I am not even interested in getting my Sony back........the phone is not even going to be waterproof after they opened it. i asked them why they can’t replace it, the lady said it's older than 6 months. </p> <p> </p> <p>Vodacom Job number ********** </p> <p>My phone number is ********** </p> <p>My emai address is jean ********** ********** <p> </p>

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Replies (2)
Vodacom
Vodacom's reply12 Jun 2017, 17:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Jun 2017, 16:09
Official

Dear Jean-Pierre Japes Van Zyl,

As discussed, your query has been addressed and resolved.

Thank you for taking my call.

Regards,

UW