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Derek M

1 reviews | Active since Mar 2023

20 Mar 2023, 14:33

Vodacom bad service

I ported my number from MTN and could not receive calls for a over a week. Anyone calling my number was routed to a totally different person! The Vodacom shop manager tried assisting me and eventually managed to get it fixed. Now since last week, I cannot receive calls again. Anyone trying to call me gets a voice message that my number does not exist!! Yet I can call them and my number is shown! I am on a contract which Vodacom is not honouring, I have been extremely impacted by the issue as incoming funds transfers from my bank could not be authenticated by me due to this problem. I have not had the full use of my phone for over 2 weeks now!! I contacted the Vodacom branch who had logged a call for me on th 17th March. The call has been closed today (20th) even though my service is still not working I am so sorry I ported to Vodacom.

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Replies (2)
Vodacom
Vodacom's reply20 Mar 2023, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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Derek M's update22 Mar 2023, 18:01
Reviewer Update
Things just get worse; Vodacom sent me a private reply saying that they could not contact me. Seems as though they did not even actually read my complaint. I clearly stated that I cannot receive calls. I just want the problem to be fixed. They have my details. Just look up the calls logged on my number and fix it. Calling the help line gets you through to a robot -Tobi - without any option to speak to a real person. For a 0 to 100% frustration level in 60 seconds, try explaining that you can't receive calls to a machine. I have given them my wife's number via email and still nothing!