GD
Grant D
1 reviews | Active since Jan 2018
29 Aug 2021, 12:44
Vodacom bad service
My internet has been down since friday. After calling Vodacom they said it would take 24-48 hours to resolve, it is now 48 hours later and it is still down. I have had no proper feedback and just get told that the case is with tech support. This is bad service, being down without internet for the entire weekend.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Aug 2021, 16:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Aug 2021, 16:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GD
Grant D's updateReviewer Update
30 Aug 2021, 14:44Good day... is the fibre team still investigating?
Almost an entire day has passed and no feedback has been received.
Almost an entire day has passed and no feedback has been received.
GD
Grant D's update30 Aug 2021, 14:44
Reviewer Update
Good day... is the fibre team still investigating?
Almost an entire day has passed and no feedback has been received.
Almost an entire day has passed and no feedback has been received.
GD
Grant D's updateReviewer Update
30 Aug 2021, 15:46Good day Vodacom.
I just got off the line with your fibre team (i had to contact them as i have still not received any feedback).
I was told that the last note placed on my case was the 29th of August, yesterday, and that the person dealing with the case could not be reached. A whole day has passed and still no resolution, let alone feedback.
I signed up for this new fibre line 2 weeks ago and this is the sort of service, or lack thereof that I have received.
If this issue is not resolved today, then pls cancel the contract and have the router collected, and i expect not to be charged for this cancellation. I will rather sign up with another ISP to obtain proper client service.
#win
I just got off the line with your fibre team (i had to contact them as i have still not received any feedback).
I was told that the last note placed on my case was the 29th of August, yesterday, and that the person dealing with the case could not be reached. A whole day has passed and still no resolution, let alone feedback.
I signed up for this new fibre line 2 weeks ago and this is the sort of service, or lack thereof that I have received.
If this issue is not resolved today, then pls cancel the contract and have the router collected, and i expect not to be charged for this cancellation. I will rather sign up with another ISP to obtain proper client service.
#win
GD
Grant D's update30 Aug 2021, 15:46
Reviewer Update
Good day Vodacom.
I just got off the line with your fibre team (i had to contact them as i have still not received any feedback).
I was told that the last note placed on my case was the 29th of August, yesterday, and that the person dealing with the case could not be reached. A whole day has passed and still no resolution, let alone feedback.
I signed up for this new fibre line 2 weeks ago and this is the sort of service, or lack thereof that I have received.
If this issue is not resolved today, then pls cancel the contract and have the router collected, and i expect not to be charged for this cancellation. I will rather sign up with another ISP to obtain proper client service.
#win
I just got off the line with your fibre team (i had to contact them as i have still not received any feedback).
I was told that the last note placed on my case was the 29th of August, yesterday, and that the person dealing with the case could not be reached. A whole day has passed and still no resolution, let alone feedback.
I signed up for this new fibre line 2 weeks ago and this is the sort of service, or lack thereof that I have received.
If this issue is not resolved today, then pls cancel the contract and have the router collected, and i expect not to be charged for this cancellation. I will rather sign up with another ISP to obtain proper client service.
#win
GD
Grant D's updateReviewer Update
31 Aug 2021, 10:05Once again i have not received feedback from vodacom, I had to call through.
I spoke to Fortune who was helpful and advised that my ticket is now with vumatel who will be in contact with me. Its taken 5 days for vodacom to send this to vumatel.
I then spoke to a so called manager, Simthembile Tamb, who could not explain why vodacom has not bothered to give me, the customer, feedback and could also not explain why it is taking so long for the matter to be resolved.
Is this the kind service vodacom subjects its customers to?
I spoke to Fortune who was helpful and advised that my ticket is now with vumatel who will be in contact with me. Its taken 5 days for vodacom to send this to vumatel.
I then spoke to a so called manager, Simthembile Tamb, who could not explain why vodacom has not bothered to give me, the customer, feedback and could also not explain why it is taking so long for the matter to be resolved.
Is this the kind service vodacom subjects its customers to?
GD
Grant D's update31 Aug 2021, 10:05
Reviewer Update
Once again i have not received feedback from vodacom, I had to call through.
I spoke to Fortune who was helpful and advised that my ticket is now with vumatel who will be in contact with me. Its taken 5 days for vodacom to send this to vumatel.
I then spoke to a so called manager, Simthembile Tamb, who could not explain why vodacom has not bothered to give me, the customer, feedback and could also not explain why it is taking so long for the matter to be resolved.
Is this the kind service vodacom subjects its customers to?
I spoke to Fortune who was helpful and advised that my ticket is now with vumatel who will be in contact with me. Its taken 5 days for vodacom to send this to vumatel.
I then spoke to a so called manager, Simthembile Tamb, who could not explain why vodacom has not bothered to give me, the customer, feedback and could also not explain why it is taking so long for the matter to be resolved.
Is this the kind service vodacom subjects its customers to?