Vodacom Bad Service

What a Horrible experience through Vodacom, I have no business with Vodacom never owned anything that says Vodacom in my Life, but they managed to debit my account 3 times from August 2023 until October 2023. I have reported the issue and I was advised that they will refund my account. I was also in touch with Karen and Tanya from ***** Department through emails have all the evidence and emails. Yes, I did my own investigation and find out someone has committed ***** using my details and I have reported the issue provided all necessary documents as I have never lost my ID Book even checked where the cell phone was delivered gave them which courier company delivered the cell phone through my investigation but still, they never bother to process my funds back to my account. Vodacom has employees who don`t know what is service delivery or have no idea what is happening within the Company.