PR
Phumzile R
1 reviews | Active since Sept 2022
09 Jun 2023, 09:43
vodacom bad service
I have a contract with vodacom and they stopped debiting and after a few months I got a call from MBD and made an arrangement that they should deduct the money from my account which was not allocated to my vodacom account. I went to vodacom trying to resolve the matter because it is not reflecting my credit record badly. They couldnt help me. Im now stuck with the bill that i cant afford and the vodacom refuses to debit the normal installment but they want the whole fee including the one MBD took from me. MBD is their institution why are they handing me over to their legal team and now refuse to get money from their collectors.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Jun 2023, 09:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2023, 09:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PR
Phumzile R's updateReviewer Update
14 Jun 2023, 12:39Good day
I still dont understand why it should be me that contacts the MBD, where as vodacom is their client and they got my information from vodacom
I still dont understand why it should be me that contacts the MBD, where as vodacom is their client and they got my information from vodacom
PR
Phumzile R's update14 Jun 2023, 12:39
Reviewer Update
Good day
I still dont understand why it should be me that contacts the MBD, where as vodacom is their client and they got my information from vodacom
I still dont understand why it should be me that contacts the MBD, where as vodacom is their client and they got my information from vodacom
PR
Phumzile R's updateReviewer Update
14 Jun 2023, 13:37I called MBD and they told me the people that needs to rectify this is Vodacom. They said vodacom is handing to them the customers that needs to pay the arrears and closed the account, they are also suprised why did vodacom handed my account to them because they checked and found out that the account is still open. can vodacom and MBD sort out this between themselves so i can be able to continue with my contract. This is the last contract i will ever take with Vodacom thats for sure
PR
Phumzile R's update14 Jun 2023, 13:37
Reviewer Update
I called MBD and they told me the people that needs to rectify this is Vodacom. They said vodacom is handing to them the customers that needs to pay the arrears and closed the account, they are also suprised why did vodacom handed my account to them because they checked and found out that the account is still open. can vodacom and MBD sort out this between themselves so i can be able to continue with my contract. This is the last contract i will ever take with Vodacom thats for sure