VODACOM BAD SERVICE

Hi

I write this review with the frustration I have experienced with Vodacom for the past 3-4months. I have had no personal account in my name with Vodacom before until I was a victim of identity theft and a ********** account was opened in my name after my identity card was lost and my particulars used without my knowledge.

Recently I try to open and apply for an account to get a new phone and for 3 - 4 moths of back and firth communication with Vodacom through their call center, going into the store I have had no assistance whatsoever.

Every time I go I am told that my collection status shows as ***** instead of settled, Vodacom is aware that it was ********** however after numerous requests to get it updated it has not been updated until now. I am extremely frustrated as I am un able to get a phone. Having a phone is just as important as it an advancement of not only my social interaction but business and work.

I have called the call center on 28 Dec 2022 and told that the supervisor would escalate the matter and call me and nothing has happened until now.

The service has been absolutely unacceptable and I have been patient enough to a point where I do not know what else to do.

Please assist.