Vodacom Bad Service

Good day,

I really need to lodge a complaint against Vodacom, on the beginning of January 2022 an agent called by regarding my Vodacom contract that is due for upgrading. I have 3x that are due that I'm not aware of. So first I went to Vodacom Shop in Hatfield to do an inquiry and the lady by the name Ellle assisted me, she explained that I can upgrade regardless of my 2x Contract only expire end of March, and also that I'm paying almost two years without having devices on my contracts. I then told her I need a laptop on the one contract and also a phone on the other and the third one will be canceled She went ahead and ordered the Laptop for me- phoned me to say I can collect it the Friday 25th of February. I signed my upgrade forms, received my OTP number and got my Laptop with a rooter from the lady Elle. The laptop was for my daughter who is studying and I immediately made her collect it after - long story - Elle called later the evening to say I must bring everything back because the system is giving problems. I explained to her that the Laptop is no longer by me, but I will try and get it back within 2x weeks when my daughter gets back. - I do not understand this, I didn't ***** the laptop, it was given to me over the counter?? Today the store manager called and said they will open a case against me for *****ing the laptop?? An upgrade that was made by them, is now my fault.

All forms were signed and taken by Elle, and I stood there until she completed the upgrading. Now they keep on calling me and harassing me.