Vodacom Bad Service

Vodacom Insurence Bad Service

I have straggled with claiming for my device 3 months ago because of your call center that is not responsive. I had since misplaced my documents and filling it again now and I am still straggling with your call center. The service I am getting from your insurance devision is apauling.

This morning I have been on the line since around 9am and its now almost 11am and I still don’t have progress in this claim. I have been using someone else phone and that person wants their phone. I am stranded and need to know what is happening with this claim.

I have now been told that I need to get a video recording to prove that I went in store to claim for the insurance. How absurd is that. Do Vodacom give ordinary citizens videos of their whereabouts when they go to store? This is so ridiculous. Vodacom insurance process is unreasonable and I don’t see the reason why I should continue with them.

I currently have no phone and I would have to see where do I get a phone that I can use and yet I have been paying the insurance.

I will be definitely cancelling my services with Vodacom as soon as my contract ends.

What a bad service.

Thandi Radebe ***