IM
Ilse M
1 reviews | Active since Oct 2019
03 Oct 2019, 18:43
Vodacom Bad Service
Terrible Service: I am nearly 80 years old. I have phoned Vodacom and went to their HO in Midrand. They are invoicing me for a PS. I have been waiting for more than a month to come and pick up what one of their sales people put on my account. Vodacom you customer service is bad. I have been waiting for more than a month now. Your sales people are getting commission. What can I do with a play station. Come and get your playstation. Recitfy my invoice. You guys are bad. I was at head office for 3 hours . PK ***
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Vodacom's replyOfficial
04 Oct 2019, 07:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply04 Oct 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Oct 2019, 13:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply25 Oct 2019, 13:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards Consumer Website Team